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Fahrradagentur GmbH
Servitengasse 19/2a
1090 Vienna
Austria
Tel: +43 664 350 50 48
Email: office@ape-zero.com
Business purpose: Trading in bicycles, accessories and sporting goods
Company registration number: FN 647561 x
Commercial Register Court: Commercial Court of Vienna
VAT number: ATU 81812228
GISA number: 38738494
Memberships at the Vienna Chamber of Commerce: Member of the Austrian Federal Economic Chamber (WKÖ), Trade Group for Fashion and Leisure Goods
Applicable legal regulations: http://ris.bka.gv.at
Supervisory authority/Trade authority: MA 63 Vienna
Job title: Retail trade
Issuing state: Austria
Online shop implementation
Layout/Design: Johannes Ohlenschläger
Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr . Consumers have the option of using this platform to resolve their disputes.
Consumer dispute resolution according to the AStG
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
FAQs
Can I order all bikes online?
Yes. All models can be conveniently ordered online – fully pre-assembled, tested and securely packaged.
Where does Ape Zero deliver to?
We deliver throughout Austria, Germany and to some selected European countries.
How are the bikes delivered?
Our mechanics fully assemble each bicycle, perform a quality check, and pack it securely for transport. Only minimal assembly is required at home.
How long does shipping take?
We want you to receive your order as quickly as possible. Our packages are shipped via Austrian Post and usually arrive within 1–3 business days. Bicycles and e-bikes are delivered by freight carrier to ensure they reach you safely.
How much are the shipping costs?
Shipping costs depend on the destination country and the type of products:
Austria
E-bike & bicycle shipping: free
Austrian Post: €5.90 · 1–3 working days
FREE SHIPPING* from €100
Germany
E-bike & bicycle shipping: €29.90
Post AT: €10.90 · 1–3 working days
FREE SHIPPING* from €200
France
E-bike & bicycle shipping: €79.90
Austrian Post: €19.90 · 1–3 working days
FREE SHIPPING* from €200
Other EU countries
Bike Shipping Costs: €69.90
Austrian Post: €14.90 · 1–3 working days
FREE SHIPPING* for orders over €200
*Applies to orders from the Bikepacking, Clothing & Accessories category.
Is there a special delivery service in Vienna?
Yes! Within Vienna, we offer personal delivery for €35. Your bicycle will be delivered fully assembled and ready to ride, and handed directly to you on your chosen date. So you can start cycling right away.
Can I pick up my order in the store?
Of course. If the item is in stock, you can pick it up at the Ape Zero Store in 1090 Vienna after placing your online order. Simply select "Pick-up" at checkout or contact us directly so we can prepare everything for you.
Where is my order?
As soon as your package leaves our warehouse, you will receive an email with a tracking number. You can then easily track your delivery online at any time. If you have any questions, please feel free to contact us.
