Refund Policy

ATTENTION REWRITING

Our policy lasts 8 days. If 8 days have gone by since you received your purchase, unfortunately we can't offer you a refund or exchange.

Returns and exchanges are subject to previous approval, so please if you are interested in any, write us an email at: hello@sartoriaciclistica.cc

To be eligible for a return, your item(s) must be unused and in the same condition that you received it, with all tags on.
It must also be in the original packaging.

EU customers.

DHL PARCEL PICK UP:

If you wish to return or change an item, we can manage to send a DHL's courier to pick up the parcel at your place without any additional fee.
To do so, please contact us via e-mail at info@sartoriaciclistica.cc specifying:

- your order number
- if you wish to make a change or get a refund
- what item(s) you'd love to change or refund
- If you wish to have a change (size up or size down) please specify the correct size you would love to receive
- the address the courier will come to pick up the return parcel

Once we receive your e-mail we'll manage to send DHL's courier at your address to pick up the parcel.
You will receive a confirmation e-mail from DHL's courier with the date and estimated time of pick up.
Please consider the courier will come at the same address you provided at check-out. If you wish to have the pick up at a different address, specify it in the e-mail you will send us.

You will then be asked to put the item(s) back into the original box, unused and with all the tags attached, and follow the instructions you will receive via e-mail.

In the event that your return request is due to an exchange and not a full refund, you will be required to contribute € 15.00 towards the shipping cost of the new parcel.
If the size you are looking for is no longer available we can manage a change with a different product with equal or higher value, or a voucher you can spend online or in store within a year, starting from the day of the original purchase.

Once we'll receive your parcel we'll send you a confirmation e-mail.

DIFFERENT COURIER OF YOUR CHOICE:

If you wish to send back the item(s) with a different courier or postal office of your choice, the return shipping cost will be on you.
We warmly recommend you consider using a trackable shipping service or purchasing a shipping insurance, otherwise we won't be able to guarantee we will receive your returned parcel.

Prior to shipping please contact us via e-mail at info@sartoriaciclistica.cc specifying:

- your order number
- if you wish to make a change or get a refund
- what item(s) you'd love to change or refund
- If you wish to have a change (size up or size down) please specify the correct size you would love to receive
- the courier you will be using

Then proceed to put the item(s) back in the original box, unused and with all the tags on, and deliver it to:

Twins & Bros srl
Via Muralto 20, 22100 Como (CO) - Italy

Once we'll receive your parcel we'll send you a confirmation e-mail.



For extra EU customers.

We are not currently able to pay for your change or refund shipment.
If you wish to send an item back to us for a change or refund, please go to you nearest post office or pick a courier of your choice and send it back to us, using the same package you received it in, unused and with all tags on, at:

Twins & Bros srl
Via Muralto 20, 22100 Como (CO) - Italy

In the meantime send us an e-mail at info@sartoriaciclistica.cc specifying:

- your order number
- if you wish to make a change or get a refund
- what item(s) you'd love to change or refund
- If you wish to have a change (size up or size down) please specify the correct size you would love to receive
- the courier you will be using

We warmly recommend you consider using a trackable shipping service or purchasing a shipping insurance, otherwise we won't be able to guarantee we will receive your returned item.
Once we'll receive your parcel we'll send you a confirmation e-mail.

In the event that your return request is due to an exchange and not a full refund, you will be required to contribute € 15.00 towards the shipping cost of the new parcel.
If the size you are looking for is no longer available we can manage a change with a different product with equal or higher value, or a voucher you can spend online or in store within a year, starting from the day of the original purchase.

In case your return is due to your refusal to pay for any additional custom duties, we won't be able to pay for your refund shipment. You'll be required to pay for shipping costs, the costs relating to the management of customs procedures and the return costs.
These costs will be withheld and deducted from the refund of the total order amount.
The above also applies if the shipping costs are indicated as "free shipping", as the promotion is applied to a successful purchase only.

Non-returnable items.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
- Book with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 8 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@sartoriaciclistica.cc.

Sale items (if applicable)
Items with sale above 20% off can be refunded or changed, but we won't be able to pay for the return shipping.
Please go to your nearest post office and send the item(s), unused, with all the tags on and in the original box at:

Twins & Bros srl
Via Muralto 20, 22100 Como (CO) - Italy

We warmly recommend you consider using a trackable shipping service or purchasing a shipping insurance, otherwise we won't be able to guarantee we will receive your returned item.
Once we'll receive your parcel we'll send you a confirmation e-mail.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Twins & Bros srl
Via Muralto 20, 22100 Como (CO) - Italy

Depending on where you live, the time it may take for your exchanged product to reach you may vary.