Shipping Policy
Shipping policy
We ship all over the world with DHL, door to door service.
The only exception is Switzerland, for which we use the Swiss Post service.
Every shipment with DHL will provide you a tracking number and a service of SMS or email notifications that will allow you to track your order and change time or place of delivery, within a resonable time of the scheduled delivery.
NON-EU CUSTOM DUTIES
Non-EU consumers should be aware that ordering goods online that are located inside the EU at the time of sale, as for Sartoria Ciclistica that is located in Italy, will result in a customs declaration being made and may result in customs duties and handling fees being originated.
It is the customer's responsibility to pay the customs fees in order to receive the order. The amount of customs charges is independent of the will of Sartoria Ciclistica, and varies according to the country of delivery that the customer has indicated in the shipping address.
If the customer does not pay the customs fees, Sartoria Ciclistica will not bear the shipping costs, the costs relating to the management of customs procedures and the return costs.
In fact, it will be the customer's responsibility to pay the shipping costs, the costs relating to the management of customs procedures that have taken place up to that moment, and the return costs.
Shipping costs, customs management fees, and return shipping costs will be withheld and deducted from the refund of the total order amount.
Only the value of the goods purchased and returned to Sartoria Ciclistics will be refunded.
The above also applies if the shipping costs are indicated as "free shipping", as the promotion is applied to a successful purchase only.
FAQs
Can I order all bikes online?
Yes. All models can be conveniently ordered online – fully pre-assembled, tested and securely packaged.
Where does Ape Zero deliver to?
We deliver throughout Austria, Germany and to some selected European countries.
How are the bikes delivered?
Our mechanics fully assemble each bicycle, perform a quality check, and pack it securely for transport. Only minimal assembly is required at home.
How long does shipping take?
We want you to receive your order as quickly as possible. Our packages are shipped via Austrian Post and usually arrive within 1–3 business days. Bicycles and e-bikes are delivered by freight carrier to ensure they reach you safely.
How much are the shipping costs?
Shipping costs depend on the destination country and the type of products:
Austria
E-bike & bicycle shipping: free
Austrian Post: €5.90 · 1–3 working days
FREE SHIPPING* from €100
Germany
E-bike & bicycle shipping: €29.90
Post AT: €10.90 · 1–3 working days
FREE SHIPPING* from €200
France
E-bike & bicycle shipping: €79.90
Austrian Post: €19.90 · 1–3 working days
FREE SHIPPING* from €200
Other EU countries
Bike Shipping Costs: €69.90
Austrian Post: €14.90 · 1–3 working days
FREE SHIPPING* for orders over €200
*Applies to orders from the Bikepacking, Clothing & Accessories category.
Is there a special delivery service in Vienna?
Yes! Within Vienna, we offer personal delivery for €35. Your bicycle will be delivered fully assembled and ready to ride, and handed directly to you on your chosen date. So you can start cycling right away.
Can I pick up my order in the store?
Of course. If the item is in stock, you can pick it up at the Ape Zero Store in 1090 Vienna after placing your online order. Simply select "Pick-up" at checkout or contact us directly so we can prepare everything for you.
Where is my order?
As soon as your package leaves our warehouse, you will receive an email with a tracking number. You can then easily track your delivery online at any time. If you have any questions, please feel free to contact us.
